Refund policy
Refund Policy – Topsham Greengrocer and Florist
At Topsham Greengrocer and Florist, we take pride in providing fresh, high-quality produce and beautiful floral arrangements. If you are not completely satisfied with your purchase, we’re here to help.
Fresh Produce (Fruit, Vegetables, and Perishables)
Due to the perishable nature of our products, we ask that any issues be reported within 24 hours of delivery or collection. If your items arrive damaged, spoiled, or not as described, please contact us with your order details and, where possible, a photo of the product. We will offer a replacement, store credit, or refund where appropriate.
Flowers and Floral Arrangements
Our flowers are prepared fresh to order. If you are unhappy with your arrangement, please notify us within 24 hours of receipt. We may request a photo to assess the issue. Depending on the situation, we will provide a replacement, partial refund, or full refund.
Non-Perishable Items
For non-perishable goods, returns are accepted within 14 days of purchase, provided items are unused and in their original condition. Proof of purchase is required. Refunds will be issued to the original payment method.
Order Cancellations
Orders may be cancelled up to 24 hours before the scheduled delivery or collection time. Cancellations made after this period may not be eligible for a refund, especially for perishable or custom-made items.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us as soon as possible. We will investigate and resolve the issue promptly.
How to Contact Us
For any refund or return requests, please get in touch with us using your order number and details of the issue. We aim to respond to all enquiries within 1–2 business days.
This policy is in addition to your statutory rights under UK consumer law.